FAQ
Frequently Asked Questions
We are available Tuesday – Saturday from 9:00 am-8:00 pm Eastern Standard Time. At this time we are closed on Sunday and Monday and all major holidays. If you need assistance after business hours please Contact Us here, email us at blackmahoganycanna@gmail.com, or messenger on our social media outlets. Please allow us up to 24 hours for a response to your inquiry.
We are available Tuesday – Saturday from 9:00 am-8:00 pm Eastern Standard Time. At this time we are closed on Sunday and Monday and all major holidays. If you need assistance after business hours please Contact Us here, email us at blackmahoganycanna@gmail.com, or messenger on our social media outlets. Please allow us up to 24 hours for a response to your inquiry.
When your order is canceled we process your refund immediately. However, depending on your bank, it can take 2-5 business days for a refund to reflect on your account.
We recommend you purchase Route insurance. If you purchased Route insurance File a claim to process a claim. If Route insurance was deselected at checkout BlackMahoganyCannallc.com is not responsible for lost, damaged, or stolen packages and you will need to contact the shipping carrier to file a claim with them directly.
If you purchased Route Shipping Insurance when placing an order with Black Mahogany Canna, your order is instantly protected against lost, stolen or damaged shipments. If your package was lost, stolen, or damaged and you purchased Route insurance, you can follow these steps to file a claim or File a claim here:
- Open your email from Route that you received after placing your order on Black Mahogany Canna.
- In the email, copy your Route Order ID and then click “File a Claim”
- In the claim form, fill out the required information – email address, subject line, and claim type.
- Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field.
- Fill out the rest of the fields and click “Submit”
If additional help is needed with your Route Claim? Contact Route support by clicking here
The tiers are based on the dollar amount you spend each year, VIP Silver= 0-1499 sugar leaves, VIP Gold= 1500 -4999 sugar leaves, VIP Platnium= 5000+ sugar leaves.
Yes, all rewards will expire one year from the date you begin accruing them.