FAQ

Frequently Asked Questions

If the following questions and answers about your order doesn’t answer your query then email us at deze site blackmahoganycanna@gmail.com. 

We are available Tuesday – Saturday from 9:00 am-8:00 pm Eastern Standard Time. At this time we are closed on Sunday and Monday and all major holidays. If you need assistance after business hours please Contact Us here, email us at blackmahoganycanna@gmail.com, or messenger on our social media outlets. Please allow us up to 24 hours for a response to your inquiry.

We are available Tuesday – Saturday from 9:00 am-8:00 pm Eastern Standard Time. At this time we are closed on Sunday and Monday and all major holidays. If you need assistance after business hours please Contact Us here, email us at blackmahoganycanna@gmail.com, or messenger on our social media outlets. Please allow us up to 24 hours for a response to your inquiry.

PayPal, Visa, Discover, American Express, Mastercard, Apple, and Google Pay.
You have 7 days to request a return. Return shipping is not included in the purchase agreement and is covered by the customer. Please see the return policy for more details.

When your order is canceled we process your refund immediately. However, depending on your bank, it can take 2-5 business days for a refund to reflect on your account.

Yes, all of our packages are shipped discreetly in a plain white or brown box or envelope. On the shipping label itself, the entire business name is not spelled out.

We recommend you purchase Route insurance. If you purchased Route insurance File a claim to process a claim. If Route insurance was deselected at checkout BlackMahoganyCannallc.com is not responsible for lost, damaged, or stolen packages and you will need to contact the shipping carrier to file a claim with them directly.

If you purchased Route Shipping Insurance when placing an order with Black Mahogany Canna, your order is instantly protected against lost, stolen or damaged shipments. If your package was lost, stolen, or damaged and you purchased Route insurance, you can follow these steps to file a claim or File a claim here:

  1. Open your email from Route that you received after placing your order on Black Mahogany Canna.
  2. In the email, copy your Route Order ID and then click “File a Claim”

  1. In the claim form, fill out the required information – email address, subject line, and claim type.
  2. Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field.
  3. Fill out the rest of the fields and click “Submit”

If additional help is needed with your Route Claim? Contact Route support by clicking here

The tiers are based on the dollar amount you spend each year, VIP Silver= 0-1499 sugar leaves, VIP Gold= 1500 -4999 sugar leaves, VIP Platnium= 5000+ sugar leaves.

Sugar leaves are issued as soon as your order is placed as long as you have an existing account. If you check out as a guest you will not receive your sugar leaves rewards for your order. However, if you decided to create an account after an order has been placed, please contact us and we will be happy to add your sugar leaves to your account. If an order is canceled your sugar leaves will automatically cancel for your account.

Yes, all rewards will expire one year from the date you begin accruing them.

When you create an account you can check order status, purchase history, rewards progression, and receive communication regarding promotions and new products.